Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with original packaging, and you’ll also need the receipt or proof of purchase.
To start a return, you can contact us at storezoonlinestore@gmail.com.
Please note that returns must first be approved by our support team before sending the item back. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at storezoonlinestore@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, including:
- Personal care goods
- Used or opened items
- Custom products
- Sale items
- Gift cards
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get the item you want is to return the item you have, and once the return is approved, make a separate purchase for the new item.
Refunds
We will notify you once we’ve reviewed your return request and let you know if the refund was approved.
If approved, your refund will be processed to your original payment method or bank account within 7–10 business days.
Please remember it can take some time for your bank or payment provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at storezoonlinestore@gmail.com.